At Elegance Era, we strive to provide our customers with the best shopping experience. If you need to cancel your order, please review our cancellation policy below:
1. Order Cancellation Window:
- You can cancel your order within 24 hours of placing it. After this period, we may have already processed your order for shipment, and cancellations may no longer be possible.
2. How to Cancel:
- To cancel your order, please contact our customer service team at [customer service email] or call us at +92 321 4458339. Be sure to include your order number and relevant details.
3. Refund Process:
- If your cancellation is successful, we will initiate a full refund to your original payment method. Please allow 3-5 business days for the refund to reflect in your account.
4. Exceptions:
- Orders that have already been shipped cannot be canceled and will be subject to our return policy.
5. Modifications:
- If you wish to change your order instead of canceling it, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.
6. Customer Support:
- For any questions or assistance regarding cancellations, please reach out to our customer support team. We are here to help!
Thank you for choosing Elegance Era. We appreciate your business!